Refund Policy
We want you to love your reels. Here's how refunds work, in plain English.
Before editing starts
If you cancel before we start editing, you get a full refund.
After your reels are delivered
Once your reels are delivered, we generally don't offer refunds.
One free re-edit
If you're not happy with a reel, we'll re-edit it once for free.
If your order isn't delivered
If your order isn't delivered, you get a full refund.
Delivery timing
Guest reels are delivered within 48 business hours. Business hours are Monday through Friday, 9 AM to 5 PM local time, excluding holidays.
How to request a refund
Email [email protected] with your wedding date and the email you used to book.
If something looks wrong with a charge, please contact us first so we can help. This doesn't limit any rights you have.